Lily Fry
Boise,ID
Summary
Dedicated barista shift supervisor skilled in training new hires and managing daily operations. Expertise in multitasking and time management contributes to enhanced workflow efficiency and high customer satisfaction. Eager to leverage leadership skills to drive team success.
Overview
2
2
years of professional experience
Work History
Barista Shift Supervisor
Dutch Bros Coffee
Kansas City, KS
04.2023 - 08.2025
- Trained new baristas on beverage preparation and customer service standards.
- Supervised daily operations to ensure efficient service and product quality.
- Implemented operational improvements that enhanced workflow efficiency.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Fostered a positive team environment through effective communication and support.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Created new recipes, outlined steps, and training staff on correct preparation.
Education
Bachelor of Science - Health Science
Boise State University
Boise, ID05-2029
High School Diploma -
The Barstow School
Kansas City, MO05-2025
Skills
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Espresso machine operation
- Customer service
- Attention to detail
- Food safety
- Opening and closing procedures
- Disciplinary Write-ups
- Teamwork and collaboration
- Time management
- Multitasking Abilities
Timeline
Barista Shift Supervisor
Dutch Bros Coffee
04.2023 - 08.2025
Bachelor of Science - Health Science
Boise State University
High School Diploma -
The Barstow School