Lily Gleeson

Led shift operations, ensuring smooth service and strong team performance in fast-paced environments
Assisted in training and supporting new staff to maintain service and sales standards
Monitored sales performance during shifts and encouraged upselling to increase overall revenue
Resolved customer concerns quickly and professionally to maintain positive guest relationships

Organized meetings with potential clients to explain services
offered and negotiate contracts minimums.
Tracked event sales performance using Tabit, Trippleseat and
analyzed results to identify areas for improvement.
Catered the the needs of hundreds of guests every week and
made sure their experiences are memorable.

Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Ensured that each guest was served courteously, quickly, and
efficiently.
Performed opening and closing duties such as setting up the
dining area, restocking supplies.
Identified needs of customers promptly and efficiently.

Catered to over 200 clients and up to $4000 in sales daily,
ensured each client left happy and satisfied.
Expanded social media following, increased accounts reach
by over 25%.
Sold over $110,000 worth of tanning products and services in
my first six months as sales rep.
Oversaw salon cleaning and sanitizing protocols, enforcing
industry best practices.
Recruited, hired, and trained tanning consultants.