Lily Goossens
Tacoma
Summary
Dependable and proactive worker providing efficient, high-quality customer service. Recognized for consistency in productivity, while exhibiting a positive attitude in light of challenging situations. Portrays a good work ethic and a willingness to learn new techniques.
Overview
4
4
years of professional experience
Work History
Server
Osaka
Springfield
09.2024 - 08.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and accurately entered them into the POS system.
- Handled cash transactions and processed payments efficiently.
Server
Red Lobster
Springfield
07.2023 - 09.2024
- Assisted with food preparation and maintained cleanliness of dining area.
- Responded promptly to customer inquiries and resolved issues effectively.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Phlebotomy Technician
HSHS St. John's Hospital
Springfield
12.2021 - 12.2022
- Certified Phlebotomist performing venipuncture, blood cultures, ABG's for pediatrics and adults
- Responsibilities include patient identification and proper selection of equipment
- Sending the proper specimens to the lab for testing
Education
Associate of Arts - Business Administration
Lincoln Land Community College
Springfield, IL05-2025
Certified Phlebotomy Technician - Phlebotomy
Midwest Technical Institute
IL12-2021
High School Diploma -
Springfield High School
Springfield, IL05-2020
Skills
- Customer service
- Conflict resolution
- Data entry
- Financial transactions
- Time management
- Team collaboration
Timeline
Server
Osaka
09.2024 - 08.2025
Server
Red Lobster
07.2023 - 09.2024
Phlebotomy Technician
HSHS St. John's Hospital
12.2021 - 12.2022
Associate of Arts - Business Administration
Lincoln Land Community College
Certified Phlebotomy Technician - Phlebotomy
Midwest Technical Institute
High School Diploma -
Springfield High School
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