Lily Gudgel
Lincoln,NE
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
06.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
Food Service Team Member
Hog Wild Pit BBQ
06.2021 - 05.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Developed and maintained positive relationships with customers to enhance service.
Education
High School Diploma -
North Star High School
Lincoln, NE05.2023
Skills
- Verbal Communication
- Inventory Control
- Process Transactions
- Exceptional Communicator
- Multi-Line Phone Systems
- Stock Replenishment
- Safe Work Practices
- Monetary Transactions
- Merchandise Orders and Exchanges
- Sales and Upselling
- Guest Satisfaction
- POS Systems and Ordering Platforms
Timeline
Customer Service Associate
Walgreens
06.2022 - 06.2023
Food Service Team Member
Hog Wild Pit BBQ
06.2021 - 05.2022
High School Diploma -
North Star High School
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