Lily Irvine
Trabuco Canyon,California
Summary
Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests while efficiently optimizing workflow. Detail-oriented and committed to creating a welcoming atmosphere for both customers and coworkers.
Overview
3
3
years of professional experience
Work History
Hostess
The Blind Pig
2022.10 - Current
- Enhanced customer satisfaction by greeting and seating guests upon arrival.
- Stocked clean plates, glasses, and utensils to foster a sanitary environment.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Assisted servers in providing efficient service for improved guest experiences.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe food by working closely with kitchen staff on alternatives.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Answered customers' questions, recommended items, and recorded order information.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Seated customers promptly by managing reservations and waitlists skillfully.
Cashier
The Stand
2021.01 - 2022.09
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions.
- Restocked and organized merchandise in front lanes.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Greeted customers entering the store and responded promptly to customer needs.
Education
High School Diploma -
Tesoro High School
Las Flores, CASkills
- Detail Oriented
- Cleaning and sanitation
- Communication
- Bar terminology
- Time Management
- Workflow Coordination
- Problem-Solving
- Reservation Management
- Multitasking
- Table Bussing
- Food Running
- Teamwork and Collaboration
- Dining room management
- Adaptability
Timeline
Hostess
The Blind Pig
2022.10 - Current
Cashier
The Stand
2021.01 - 2022.09
High School Diploma -
Tesoro High School
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