Lily Jenkins
San Diego,CA
Summary
Knowledgeable worker with a solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
3
3
years of professional experience
Work History
Hostess
Yolanda's Mexican Cafe
10.2023 - 07.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers upon arrival and provided a friendly and warm presence throughout their dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front desk during shifts to maintain welcoming appearance.
Student Worker
Ventura County Government Center
05.2021 - 06.2023
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Education
Bachelor of Science - Biomedical Sciences
San Diego State University
San Diego, CA05-2026
Associate of Science - Biomedical Sciences
Ventura College
Ventura, CA05-2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Detail Oriented
- Greeting guests
- Guest Engagement
- Payment Processing
- Guest complaint resolution
Languages
Spanish
Limited Working
Timeline
Hostess
Yolanda's Mexican Cafe
10.2023 - 07.2024
Student Worker
Ventura County Government Center
05.2021 - 06.2023
Bachelor of Science - Biomedical Sciences
San Diego State University
Associate of Science - Biomedical Sciences
Ventura College
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