Lily Joseph
Rochester,NY
Summary
Capable patient representative with 7 years of medical experience. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, scheduling appointments and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Excellent communication skills and empathetic nature to enable and achieve positive outcomes.
Overview
7
7
years of professional experience
Work History
Outpatient Access Specialist
University Of Rochester
Rochester, NY
08.2021 - Current
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
- Identify insurance payment sources and list payers in proper sequence to establish chain of payment.
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Perform patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Facilitate communication between patients and various departments and staff.
- Offer simple, clear explanations to help clients and families understand hospital policies and procedures.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Follow document protocols to safeguard confidentiality of patient records.
- Follow document protocols to safeguard confidentiality of patient records while sending out mail.
- Flexible in traveling and willing to float to different locations.
- Learning new skills and applying to daily tasks to improve efficiency and productivity.
CNA
Woodside Manor Nursing Home
Henrietta, NY
10.2015 - 08.2021
- Supported patients' daily living needs, including feeding and bathing.
- Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Supported various patients with mobility and ambulatory care.
- Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement.
- Transported patients between rooms and appointments or testing locations.
- Provided continual advocacy for patients' welfare, rights and needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
CNA
Elderwood At Lockport
Ransomville, NY
03.2019 - 08.2019
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
Education
High School Diploma - undefined
Arcadia High School
2015
Boces 2 Spencerport, NY CNA Certification Nursing - undefined
2015
Skills
- Patient-focused care
- Transporting patients
- Dementia and Alzheimer's knowledge
- Patient Management
- Compassionate caregiver
- Efficient and reliable team player
- Trustworthy companion
- Helpful and Service-Oriented
- Resolving Problems
- Administrative and Office Support
- Registration and Scheduling
- Organized and Efficient
Timeline
Outpatient Access Specialist
University Of Rochester
08.2021 - Current
CNA
Elderwood At Lockport
03.2019 - 08.2019
CNA
Woodside Manor Nursing Home
10.2015 - 08.2021
High School Diploma - undefined
Arcadia High School
Boces 2 Spencerport, NY CNA Certification Nursing - undefined
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