Lily Lawyer
Firestone,CO
Summary
A dynamic and dedicated employee with extensive experience in customer service. A strong ability to resolve issues swiftly while maintaining confidentiality. Skilled in time management and team collaboration, fostering positive environments that enhance client satisfaction and athlete development. Committed to delivering exceptional service and support in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Carbon Valley Recreation Center
09.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted visitors warmly, creating positive first impression of organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Gymnastics Coach
Carbon Valley Recreation Center
10.2018 - Current
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts' confidence levels by offering constructive feedback and personalized support.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
Barista
Ziggi's Coffee
08.2022 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Summer Day Camp Counselor
Carbon Valley Recreation Center
06.2021 - 08.2021
- Fostered a positive camp environment by cultivating strong relationships with campers, parents, and fellow staff members.
- Enhanced camper experience by developing and implementing fun, educational activities and games.
- Managed conflicts between campers effectively, promoting resolution through healthy communication strategies.
- Acted as a positive role model for campers, demonstrating good sportsmanship, respectful behavior, and enthusiasm for all activities.
- Facilitated workshops on various topics such as arts and crafts or nature education tailored to different age groups interests.
- Assisted in the planning and execution of daily schedules, ensuring smooth transitions between activities.
Education
GED -
Mead High School
Mead, COSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Team collaboration
- Cash handling
- Verbal and written communication
Timeline
Front Desk Receptionist
Carbon Valley Recreation Center
09.2022 - Current
Barista
Ziggi's Coffee
08.2022 - 10.2023
Summer Day Camp Counselor
Carbon Valley Recreation Center
06.2021 - 08.2021
Gymnastics Coach
Carbon Valley Recreation Center
10.2018 - Current
GED -
Mead High School
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