Summary
Overview
Work History
Education
Skills
Timeline
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Lily McCarroll

Jurupa Valley,CA

Summary

Skilled leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.

Overview

6
6
years of professional experience

Work History

Shift Lead

Dutch Bros
Eastvale, CA
07.2024 - Current
  • Identified opportunities for operational improvements and communicated them to management.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Performed administrative tasks including filing documents, data entry.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Documented receipts, employee hours and inventory movement.

Shift Lead

Ulta
Ellicott City, MD
01.2019 - 07.2023
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Implemented company policies consistently across all shifts.
  • Analyzed customer buying patterns to identify trends in sales activity.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Education

Associate of Science - Health Science

Norco College
Norco, CA

Skills

  • Performance Improvement
  • Operations Monitoring
  • Regulatory Compliance
  • Employee Training
  • Conflict Resolution
  • Technical knowledge
  • Shift Paperwork Completion
  • Account Management
  • Office Management

Timeline

Shift Lead

Dutch Bros
07.2024 - Current

Shift Lead

Ulta
01.2019 - 07.2023

Associate of Science - Health Science

Norco College

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Lily McCarroll