Lily Moriarity
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed at Plaza Morena. Proven ability to manage high-pressure situations while enhancing guest engagement and satisfaction. Skilled in cash handling and maintaining cleanliness standards, contributing to a seamless dining experience and team success.
Overview
2
2
years of professional experience
Work History
Server
Plaza Morena
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Host
Buffalo Wild Wings
01.2023 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Bachelor of Science - Business Education
Winona State University
Winona, MN05-2027
Associate of Science - Business
Riverland Community College
Austin, MN05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Team collaboration
- Task prioritization
Timeline
Server
Plaza Morena
02.2024 - Current
Host
Buffalo Wild Wings
01.2023 - 01.2024
Bachelor of Science - Business Education
Winona State University
Associate of Science - Business
Riverland Community College
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