Lily Nevel
Croydon,PA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Server
Salty Mermaid Bar And Grille
2022.05 - 2023.09
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Checked guests' identification before serving alcoholic beverages.
Preschool Teacher's Assistant
Ymca Of Greater Brandywine
2023.01 - 2023.05
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised children during in-classroom activities and on playground.
- Engaged and entertained children through recreational and educational activities.
- Organized snack time and nap hours.
- Communicated with parents to inform about child's progress and classroom behavior.
- Encouraged children to interact with each other and participate in group activities.
- Taught children with creative approaches, methods, and techniques.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Hostess
Salty Mermaid Bar And Grille
2019.05 - 2021.09
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Harry S Truman High School
Levittown, PASkills
- Safe Food Handling
- Order Management
- Supply Restocking
- Food Inspection
- Guest Engagement
- Menu Memorization
- Cash Handling
- Server Support
- Customer Service
- Afterschool Program Leadership
- Classroom Management
Timeline
Preschool Teacher's Assistant
Ymca Of Greater Brandywine
2023.01 - 2023.05
Server
Salty Mermaid Bar And Grille
2022.05 - 2023.09
Hostess
Salty Mermaid Bar And Grille
2019.05 - 2021.09
High School Diploma -
Harry S Truman High School
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