Lily Oberto
Hialeah,FL
Summary
My primary objective is to provide exceptional customer service and unparalleled support. Learn about customer service best practices and related options. In addition, I would like to obtain a challenging, exciting and demanding position where I can improve my knowledge and management skills and add value to the company.
Overview
3
3
years of professional experience
Work History
Cashier/Customer Service Representative
KFC Taco Bell
06.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier Supervisor/Customer Service Lead
Sky Zone Trampoline Park
03.2022 - 12.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
Cashier/Customer Service Representative
Home Depot
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2023
No Degree - Registered Nurse
Miami Dade College
Miami, FLSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer Relations
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Complaint Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier/Customer Service Representative
Home Depot
12.2023 - Current
Cashier Supervisor/Customer Service Lead
Sky Zone Trampoline Park
03.2022 - 12.2023
Cashier/Customer Service Representative
KFC Taco Bell
06.2021 - 12.2021
High School Diploma -
Hialeah Gardens Senior High School
No Degree - Registered Nurse
Miami Dade College