Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Lily Reed

Lily Reed

Owosso,MI

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

1
1
year of professional experience

Work History

Server

Miller Apple
05.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Cashier Assistant

Dunham's Sports
08.2021 - 05.2022
  • Trained new cashier team members in customer service and money handling processes.
  • Worked with other associates to support cashiers and management needs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

BBA - Marketing

Lansing Community College
Lansing, MI
05.2024

Skills

  • High-Volume Dining
  • Process Payments
  • Dish Preparation
  • Seating Assignment Preparation
  • Assist Customers
  • Order Accuracy

Timeline

Server

Miller Apple
05.2022 - Current

Cashier Assistant

Dunham's Sports
08.2021 - 05.2022

BBA - Marketing

Lansing Community College

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Lily Reed