Overview
Work History
Education
Skills
Timeline
Generic

LILY REYES

Los Angeles,CA

Overview

6
6
years of professional experience

Work History

Marketing Events Coordinator

Hydrafacial
04.2022 - 11.2023
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Coordinated travel and accommodations for event attendees.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Tradeshow Specialist On site Experience
  • Familiar with Freight companies, Outlook, Teams, Salesforce, Microsoft Excel, Word and Powerpoint

Customer Care Representative

Hydrafacial
04.2021 - 04.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Familiar with SAP, NetSuite and Sharepoint

Head Cashier Manager

Zara USA
06.2018 - 04.2021
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Budgeted hours into financial goals of store.

Promoter

Insomniac Events
06.2017 - Current
  • Networking to produce sales.
  • Ensure Venues sell out and reach capacity every weekend.
  • Spread awareness of all events held by Insomniac Events.

Education

Bachelor of Science - Entertainment Business

The Los Angeles Film School
Los Angeles
07.2022

Skills

    • Event Coordination
    • Presentation Skills
    • Marketing Strategies
    • Networking
    • Effective Communication
    • SalesForce
      • Teams
      • Microsoft Excel, Word, and Powerpoint
      • Outlook & Sharepoint
      • NetSuite & SAP
      • Logistics & Operational Management
      • Creating SOP's

Timeline

Marketing Events Coordinator

Hydrafacial
04.2022 - 11.2023

Customer Care Representative

Hydrafacial
04.2021 - 04.2022

Head Cashier Manager

Zara USA
06.2018 - 04.2021

Promoter

Insomniac Events
06.2017 - Current

Bachelor of Science - Entertainment Business

The Los Angeles Film School
LILY REYES