LILY REYES
Los Angeles,CA
Overview
6
6
years of professional experience
Work History
Marketing Events Coordinator
Hydrafacial
04.2022 - 11.2023
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Coordinated travel and accommodations for event attendees.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Reviewed event bills to confirm accuracy and approve payment.
- Tradeshow Specialist On site Experience
- Familiar with Freight companies, Outlook, Teams, Salesforce, Microsoft Excel, Word and Powerpoint
Customer Care Representative
Hydrafacial
04.2021 - 04.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Familiar with SAP, NetSuite and Sharepoint
Head Cashier Manager
Zara USA
06.2018 - 04.2021
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Budgeted hours into financial goals of store.
Promoter
Insomniac Events
06.2017 - Current
- Networking to produce sales.
- Ensure Venues sell out and reach capacity every weekend.
- Spread awareness of all events held by Insomniac Events.
Education
Bachelor of Science - Entertainment Business
The Los Angeles Film School
Los Angeles 07.2022
Skills
- Event Coordination
- Presentation Skills
- Marketing Strategies
- Networking
- Effective Communication
- SalesForce
- Teams
- Microsoft Excel, Word, and Powerpoint
- Outlook & Sharepoint
- NetSuite & SAP
- Logistics & Operational Management
- Creating SOP's
Timeline
Marketing Events Coordinator
Hydrafacial
04.2022 - 11.2023
Customer Care Representative
Hydrafacial
04.2021 - 04.2022
Head Cashier Manager
Zara USA
06.2018 - 04.2021
Promoter
Insomniac Events
06.2017 - Current
Bachelor of Science - Entertainment Business
The Los Angeles Film School