Lily Shem-Tov
Northbrook,IL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Energetic Camp Counselor experienced in directing camp activities and helping school-aged children develop confidence and achieve life goals. Skilled at planning, executing and supervising activities including arts, sports and hikes. Strong interpersonal communication abilities that encourage fun while sustaining camp missions.
Overview
2
2
years of professional experience
Work History
Hostess
Rosebud Deerfield
08.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
Camp Counselor
Camp Chi
06.2022 - 07.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented rules and regulations to enforce discipline and compliance.
Education
Bachelor of Arts - Criminal Justice
Indiana University Bloomington
Bloomington, IN05.2027
High School Diploma -
Glenbrook North High School
Northbrook, IL06.2023
Skills
- Dining Area Maintenance
- Server Support
- Complaint Handling
- Dining Room Management
- Customer Service
- Guest Complaint Resolution
- Child Supervision
- Conflict Resolution and Mediation
Languages
Russian
Professional Working
Hebrew
Professional Working
Timeline
Camp Counselor
Camp Chi
06.2022 - 07.2022
Hostess
Rosebud Deerfield
08.2021 - Current
Bachelor of Arts - Criminal Justice
Indiana University Bloomington
High School Diploma -
Glenbrook North High School
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