Lily Sullivan-Perez
Wellington,FL
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and hospitality. Proven ability to enhance guest satisfaction through effective communication and problem resolution. Skilled in Microsoft Word and PowerPoint, with a strong focus on team collaboration and operational efficiency.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
First Services Residential
Boca Raton, FL
02.2025 - Current
- Efficiently routed calls through multi-line phone system to relevant departments.
- Maintained an organized front desk area to enhance efficiency.
- Developed a positive atmosphere that encouraged workplace success.
- Welcomed residents and addressed their questions, delivering outstanding customer service.
- Coordinated mail and package processing for residents, maintaining accurate delivery and tracking.
Front Desk Agent
Fort Lauderdale Beach Resort
Fort Lauderdale, FL
05.2020 - 03.2024
- Utilized hotel management system to manage reservations, improving room assignment efficiency.
- Supported team members in daily operations, fostering a collaborative work environment for improved service delivery.
- Maintained up-to-date knowledge of resort policies and procedures, ensuring compliance in all front desk activities.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Assistant Manager
Tijuana Flats
Lake Worth, FL
01.2021 - 05.2025
- Assisted in managing daily operations to ensure efficient service and customer satisfaction.
- Trained new team members on operational procedures and company standards.
- Implemented inventory management practices to maintain optimal stock levels.
- Collaborated with management to develop promotional strategies enhancing customer engagement.
- Monitored staff performance, providing feedback to improve productivity and teamwork.
Skills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
- Administrative skills
- Hospitality services
- Certified in Microsoft Word & Powerpoint
- Cash handling
- Team collaboration
Timeline
Front Desk Receptionist
First Services Residential
02.2025 - Current
Assistant Manager
Tijuana Flats
01.2021 - 05.2025
Front Desk Agent
Fort Lauderdale Beach Resort
05.2020 - 03.2024