Lily Sweet
Punxsutawney,PA
Summary
Dynamic professional with extensive experience at Hometown Markets, excelling in customer service and staff training. Proven ability to enhance operational efficiency and reduce transaction errors through effective cash handling and problem-solving skills. Recognized for fostering strong relationships and implementing loss prevention strategies, contributing to improved customer satisfaction and team performance.
Overview
7
7
years of professional experience
Work History
Assistant Front End Manager
Hometown Markets, Mcaneny Brothers
Punxsutawney, PA
09.2021 - Current
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
- Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Service Desk
Hometown Markets, Mcaneny Brothers
Punxsutawney, PA
09.2021 - Current
- Championed a culture of continuous improvement within the service desk team by regularly sharing best practices and encouraging open dialogue about challenges and potential solutions.
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
- Streamlined service desk operations by implementing efficient processes and workflows.
- Handled lottery sales as well as utility and money orders.
Cashier Supervisor
Hometown Markets, Mcaneny Brothers
Punxsutawney, PA
09.2021 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Cashier
Hometown Markets, Mcaneny Brothers
Punxsutawney, PA
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer service experience by efficiently processing purchases and returns.
Keyholder Manager
Dollar General Distribution Center
Punxsutawney, PA
06.2018 - 08.2021
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Accepted and processed customer returns.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
- Adapted store layout according to changing seasons or promotional events, maximizing visual impact for enhanced sales results.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
English Education
Ashland University
Ashland, OHSkills
- Customer service
- POS systems proficiency
- Sales strategy implementation
- Staff training and development
- Cash handling expertise
- Cash register operation
- Task delegation
- Staff supervision
- Employee scheduling
- Credit returns processing
- Problem-solving skills
- Administrative skills
- Staff management
- Fraud prevention
- Loss prevention strategies
- Store operations oversight
- Listening skills
- Relationship building and management
Timeline
Assistant Front End Manager
Hometown Markets, Mcaneny Brothers
09.2021 - Current
Service Desk
Hometown Markets, Mcaneny Brothers
09.2021 - Current
Cashier Supervisor
Hometown Markets, Mcaneny Brothers
09.2021 - Current
Cashier
Hometown Markets, Mcaneny Brothers
09.2021 - Current
Keyholder Manager
Dollar General Distribution Center
06.2018 - 08.2021
English Education
Ashland University