Lily Kate Thomas
Boston,MA
Summary
Proven multitasker and relationship builder, adept at creating positive guest experiences at Laughing Monk Cafe. Excelled in high-pressure environments, enhancing workplace efficiency at United Casualty and Surety Group. Skilled in customer service and active learning, I consistently contributed to team success and operational improvements, demonstrating a commitment to excellence and a knack for greeting guests with professionalism.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Laughing Monk Cafe
08.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Student Volunteer
Village Table
03.2022 - Current
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Volunteered at the Village Kitchen, supporting community food programs by fulfilling various roles.
- Demonstrated teamwork, responsibility, and a commitment to helping others through active participation in kitchen operations.
Organizational Assistant
United Casualty and Surety Group
08.2021 - 10.2021
- Expedited employee onboarding process by prepping orientation materials, organizing training sessions, and assisting with paperwork submissions.
- Facilitated seamless communication between departments through clear documentation and effective correspondence.
- Achieved greater levels of overall workplace efficiency through diligent attention detail all responsibilities ranging file organization deadline adherence.
Education
High School Diploma -
Wellesley High School
Wellesley, MA06-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Relationship building
- Table bussing
Timeline
Restaurant Hostess
Laughing Monk Cafe
08.2022 - Current
Student Volunteer
Village Table
03.2022 - Current
Organizational Assistant
United Casualty and Surety Group
08.2021 - 10.2021
High School Diploma -
Wellesley High School
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