Lily Voisard
Spokane,WA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
BMW
Spokane, WA
07.2025 - 08.2025
- Built relationships with customers to encourage repeat business.
- Delivered a premium customer experience aligned with BMW’s luxury brand standards, guiding clients through the entire vehicle purchase process.
- Conducted in-depth needs assessments to match clients with the right BMW model, features, and financing options.
- Developed and maintained a pipeline of leads through proactive outreach, follow-ups, and exceptional after-sales service.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service & Sales Conversion Specialist
BMW
Spokane, WA
04.2025 - 07.2025
- Converted inbound service inquiries into successful product or service sales by identifying customer needs and offering tailored solutions.
- Built rapport with clients to promote trust, leading to increased upsell opportunities and long-term customer retention.
- Collaborated with the sales team to streamline lead handoffs and improve overall conversion rates.
- Tracked and analyzed customer behavior and feedback to improve pitch strategies and identify sales opportunities within service interactions.
Server/Bartender
Dining on the Edge
Orofino, ID
07.2020 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cabinet Installer/Coordinator
Cabinet Doctors
Lewiston, ID
04.2020 - 09.2022
- Ensured optimal functionality of installed cabinets by meticulously adjusting doors, drawers, and hardware as needed.
- Contributed to a positive team environment by providing support and assistance to fellow installers when needed.
- Troubleshot issues during cabinet installations, implementing solutions swiftly to minimize delays in project timelines.
- Streamlined cabinet installation processes for increased productivity and reduced project completion times.
- Managed inventory of tools, supplies and equipment.
Restaurant Hostess
Dining on the Edge
Orofino, ID
08.2018 - 07.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Checked in with servers to confirm preparedness before seating customers.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Associate of Applied Science - Psychology
Lewis Clark State College
Lewiston, ID05-2022
High School Diploma -
Orofino Jr Sr High School
Orofino, ID05-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Relationship building
- Multi-tasking strength
Timeline
Sales Associate
BMW
07.2025 - 08.2025
Customer Service & Sales Conversion Specialist
BMW
04.2025 - 07.2025
Server/Bartender
Dining on the Edge
07.2020 - 08.2023
Cabinet Installer/Coordinator
Cabinet Doctors
04.2020 - 09.2022
Restaurant Hostess
Dining on the Edge
08.2018 - 07.2020
Associate of Applied Science - Psychology
Lewis Clark State College
High School Diploma -
Orofino Jr Sr High School