Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Richman

Midland

Summary

Dedicated sales associate with strong customer service skills. Known for enhancing shopping experiences through effective problem-solving and teamwork. Looking to grow with a company using the skills learned in previous roles, while expanding to new horizons.

Overview

5
5
years of professional experience

Work History

Sales Associate

Hobby Lobby
Midland, MI
09.2025 - 11.2025
  • Assisted customers with product inquiries and selection to enhance shopping experience.
  • Maintained organized merchandise displays to promote product visibility and accessibility.
  • Operated cash register efficiently, processing transactions accurately and quickly.
  • Participated in inventory management, restocking shelves, and ensuring proper stock levels.

Crew Member

Tropical Smoothie Cafe
Midland, MI
02.2025 - 05.2025
  • Prepared and blended smoothies following standardized recipes for quality consistency.
  • Maintained cleanliness of workstations and dining areas to ensure a welcoming environment.
  • Provided exceptional customer service by taking orders and addressing inquiries promptly.
  • Assisted in inventory management, restocking supplies as needed to support operations.

Crew Member

Dairy Queen
Midland, MI
05.2023 - 11.2024
  • Collaborated with team members to achieve smooth workflow during peak hours.
  • Operated point-of-sale system accurately for efficient transaction processing.
  • Adhered to food safety guidelines to maintain health standards across all products.
  • Participated in training new employees on operational procedures and customer service expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Crew Member

KFC
Midland, MI
05.2021 - 09.2023
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

High School Diploma -

H.H. Dow High School
Midland
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Outgoing personality

Timeline

Sales Associate

Hobby Lobby
09.2025 - 11.2025

Crew Member

Tropical Smoothie Cafe
02.2025 - 05.2025

Crew Member

Dairy Queen
05.2023 - 11.2024

Crew Member

KFC
05.2021 - 09.2023

High School Diploma -

H.H. Dow High School