LIMONA NTAMERE
Phoenix,Arizona
Summary
With over 10 years of experience working professionally with Customer Service. Collecting, an in-depth knowledge of the techniques and philosophies underlying cash management and cash flow, attention to detail, and exceptional communication skills. Knowledgeable Dispatcher experience, Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management, complex problem-solving skills and Resourceful multitasker.
Overview
14
14
years of professional experience
Work History
Dispatcher
Amazon
Phoenix, Arizona
11.2023 - 04.2024
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Ensured compliance with safety regulations and company policies.
- Scheduled loads according to priority and available equipment.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored changes in delivery schedule and communicated changes to customers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Identified locations and needs of callers to accurately send assistance.
- Reported delays, accidents or other traffic and transportation situations.
- Recorded results of service calls to create report summaries for senior management.
- Addressed questions, problems or requests for service or equipment.
- Arranged for repairs to restore service and schedules.
Technical Specialist
Concetrix
Phoenix
11.2015 - 11.2023
- Troubleshoot mobile device hardware and/or software issues
- Provide excellent customer service by greeting customers in a courteous manner
- Educate customer on any concerns about bill past due balance
- Deescalate and resolve
- Polite and calm when dealing with irate customers
- Authorize payments and payment arrangements
- Multitask and a fast pace environment
- Proven track record of collaborating with peers
- Excellent Communication, influencing skills
- Import/export data files for QBO Payroll
- Set up payroll for QBO.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Mentored team members to succeed and advance within department and company.
Team Lead
FMS
Rockford, IL
07.2010 - 02.2015
- Managed and Developed 15 reps for collections on past due student loans
- More than three years of professional experience in the field of cash collection
- In-depth knowledge of methods and principles of cash management and cash flow
- Attention to detail with outstanding communication skills
- Extensive knowledge of accounts payable and account receivable.
Education
High School Diploma -
Urban Youth High School
North Chicago, IL03-1999
Skills
- Call Center
- Customer Service
- Remote
- Live Chat
- Software Troubleshooting
- InBound calls
- Outbound calls
- Transfers
- Tech support
- Management
- Payment Acceptance
- Staff Training
- Policy Enforcement
- Account Reconciliation
- Billing understanding
- Strong communication abilities
- Financial Reporting Knowledge
- Goal-oriented focus
- Performance Metrics Monitoring
- Performance Tracking
- Team leadership experience
- Conflict resolution techniques
- Audits understanding
- Patience and Persistence
- Strong negotiation skills
- Critical Thinking
Timeline
Dispatcher
Amazon
11.2023 - 04.2024
Technical Specialist
Concetrix
11.2015 - 11.2023
Team Lead
FMS
07.2010 - 02.2015
High School Diploma -
Urban Youth High School