Summary
Overview
Work History
Education
Skills
Timeline
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Lina Jiddou

Sterling Heights,MI

Summary

As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Nordstrom Rack
02.2023 - Current
  • Provides a positive customer experience with fair, friendly, and courteous service
  • Resolves customer issues and answers questions
  • Processes return transactions
  • Answering Phone Calls
  • Assisting administrative staff with overflow work, including word processing, data entry and research
  • Greeted customers upon their entry into the store and helped them with any questions and concerns
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Express Fashion

Cashier Customer Service
06.2022 - 01.2023
  • Staying knowledgeable about our range of beauty and skin products
  • Explaining to customers the best products for their needs
  • Recommending related products to increase customers’ options and enrich the shopping experience
  • Explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results
  • Accepting and processing orders, operate the POS register and resolve returns issues

Education

Certificate - Fashion Designing

Coursera

High School Diploma -

Oakland Community College
Bloomfield Hills, MI

High School Diploma -

Sterling Heights High School
Sterling Heights, MI
01.2014

Skills

  • Customer Service
  • Cash Handling
  • Microsoft Office Skills
  • Communication Skills
  • Problem Solving Skills

Timeline

Customer Service Associate

Nordstrom Rack
02.2023 - Current

Express Fashion

Cashier Customer Service
06.2022 - 01.2023

Certificate - Fashion Designing

Coursera

High School Diploma -

Oakland Community College

High School Diploma -

Sterling Heights High School

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Lina Jiddou