Lina Mazur
Ivins
Summary
Dynamic and dedicated professional with a strong work ethic and integrity, experienced in customer service at Chevron and Holiday Inn Express. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and fostering relationships, ensuring repeat business and a welcoming environment.
Overview
2023
2023
years of professional experience
Work History
Cashier
Chevron
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Home Health Caregiver
Self Employed
Saint George Utah
2019 - 07.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Enhanced patient mobility by ensuring timely travel to various engagements.
Front Desk Receptionist
Holiday Inn Express Hotel
Washington, UT
01.2015 - 05.2018
- Cultivated strong patient and family relationships through open communication.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected Type payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Pharmacy Technician License - Pharmacy Technician
American Career College
CAGeneral Studies
Canyon High School
Anaheim Hills, Ca06.1992
Real Estate License - Real Estate
Mount San Jacinto College
Menifee02.1992
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Work ethic and integrity
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
01.2015 - 05.2018
Cashier
Chevron
Home Health Caregiver
Self Employed
2019 - 07.2022
Pharmacy Technician License - Pharmacy Technician
American Career College
General Studies
Canyon High School
Real Estate License - Real Estate
Mount San Jacinto College