Lina Hubbard

Prepared and reviewed automotive repair estimates using insurance procedures to speed approval and payment processing.

• Prepared estimates for multiple insurance carriers, managed claim scheduling, verified follow-ups, coordinated parts ordering, rentals, sublets, and provided customer updates throughout repair stages.
• Assigned work orders to properly trained technicians, tracked repair completion, submitted claims through carrier portals, and followed up on payment status.
• Maintained clear communication with vendors, clients, and corporate contacts, ensuring timely payment processing.
• Supported office operations through multi-line phone coverage, payroll processing, purchasing, and scheduling for fleet accounts and rentals.
• Assisted parts workflow by ordering materials, processing returns, and securing credits to reduce inventory discrepancies.
• Managed vendor pricing, purchase orders, and parts coordination while locating hard-to-find parts and supporting team needs.
• Assisted GM in office management tasks, reviewed monthly P&L, learned to analyze and adjust entries to influence sales bottom line while maintaining budget for front office and technical labor.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Ensured timely completion of routine responsibilities to maintain operational flow.
• Coordinated client appointments and organized internal mail for adjusters.