Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Additional Information
Timeline
Generic

Linda Bethel

Newport News,VA

Summary

I'm self-motivated professional with extensive experience in the restaurant industry, excelling in customer service and workplace safety. Proven ability to foster employee motivation and adapt quickly in fast-paced environments. Recognized for strong communication skills and a commitment to continuous improvement, ensuring efficient operations and effective teamwork.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Overnight Supervisor

Wawa
07.2023 - 07.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Supervised personnel working overnight in front and back areas of the store to support safe operations and maximize productivity efficiencies.
  • Collaborated with other department supervisors to coordinate cross-functional projects or initiatives, ensuring that all teams were aligned in their efforts to achieve shared organizational objectives.
  • Contributed to positive workplace culture by leading team-building initiatives designed to foster camaraderie among overnight staff members.
  • Supported efficient store opening procedures each morning through thorough preparation of all necessary materials and resources.
  • Evaluated employee progress towards individual goals as well as overall team performance metrics, using data-driven insights to inform decision-making processes related to staffing assignments or performance management initiatives.
  • Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
  • Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
  • Streamlined task completion with clear communication of expectations and priorities to staff members.
  • Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
  • Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
  • Coordinated with daytime supervisors to ensure continuity in store operations across different shifts.
  • Increased sales opportunities by creating visually appealing merchandise displays on the sales floor during overnight hours.
  • Reduced instances of employee tardiness or absenteeism by implementing an effective accountability system for shift attendance.
  • Optimized resource allocation by regularly assessing staff workload distribution and making appropriate adjustments as needed throughout the night shift period.
  • Collaborated with management team to develop strategies for continuous improvement in store operations.
  • Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
  • Maintained overall safe work environment with employees for enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.

Starbucks

Harris Teeter
11.2021 - 07.2023
    • Worked effectively in fast-paced environments.
    • Skilled at working independently and collaboratively in a team environment.
    • Proven ability to learn quickly and adapt to new situations.
    • Excellent communication skills, both verbal and written.
    • Worked well in a team setting, providing support and guidance.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Assisted with day-to-day operations, working efficiently and productively with all team members.
    • Passionate about learning and committed to continual improvement.
    • Worked flexible hours across night, weekend, and holiday shifts.
    • Managed time efficiently in order to complete all tasks within deadlines.
    • Organized and detail-oriented with a strong work ethic.
    • Paid attention to detail while completing assignments.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Strengthened communication skills through regular interactions with others.
    • Adaptable and proficient in learning new concepts quickly and efficiently.
    • Proved successful working within tight deadlines and a fast-paced environment.
    • Developed and maintained courteous and effective working relationships.
    • Demonstrated strong organizational and time management skills while managing multiple projects.

Store Manager

Berraine Enterprise
02.2006 - 11.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

Associate of Applied Science - Office Technology

Commonwealth College
Hampton, VA
06.1995

Skills

  • Team building
  • Safety protocols
  • Policy enforcement
  • Teamwork
  • Multitasking Abilities
  • Organizational skills
  • Adaptability and flexibility
  • Self motivation
  • Professionalism

Certification

Servsafe certified

Virtus certified

Hobbies

Volunteer at different schools:

Our Lady of Mount Carmel

Stanford Elementary School

Menchville High School

Additional Information

I am reliable and dependable, always do to my best to learn and grow. The only time I've missed work is when I was in the hospital having surgery and when my husband passed.

Timeline

Overnight Supervisor

Wawa
07.2023 - 07.2025

Starbucks

Harris Teeter
11.2021 - 07.2023

Store Manager

Berraine Enterprise
02.2006 - 11.2021

Associate of Applied Science - Office Technology

Commonwealth College

Similar Profiles

CREATE PROFILE