Linda Blakely
Vallejo,California
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Overview
19
19
years of professional experience
Work History
Eligibility Technician III
Alameda County
Oakland, CA
06.2008 - Current
- As a dedicated professional specializing in managing a district foster care caseload, I excel in overseeing a high-volume caseload of over 800 district cases. This includes Foster Care, KinGap, Non-Minor Dependents, and AAP cases. I am entrusted with determining continued eligibility, conducting thorough budget reviews, and evaluating Federal and Non-Fed cases for eligibility. I consistently complete and review monthly renewals to reassess eligibility and prepare necessary correspondence. Additionally, I compile and analyze statistical reports that contribute to data-driven decision-making. Reviewing WJOGs on a daily basis enables me to promptly process any changes in placements. I proactively share my expertise with foster care parents, foster family agencies, group homes, and AAP parents, ensuring they receive up-to-date information and support. My responsibilities also encompass processing and verifying medical coverage, maintaining daily communications with Child Welfare Investigators, and delivering exceptional customer service
- Reviewed applications to determine eligibility for various programs and services according to established criteria.
- Processed documents in accordance with applicable regulations, policies, and procedures.
- Maintained accurate records of client information, program activities, and decisions made on cases.
- Researched complex cases requiring additional verification or clarification of eligibility requirements.
Human Specialist
Alameda County
Sacramento, CA
11.2004 - 06.2008
- As a CalWORKs worker specializing in Cash Aid, Food Stamps, and Medical programs, my role involves assisting clients in their journey towards employment. I actively support them in job exploration, training, and overcoming employment barriers. Collaborating with multidisciplinary teams, I contribute to identifying and presenting solutions to address clients' challenges. Monitoring clients' progress in educational and training programs is a key responsibility, ensuring their development and success. I conduct comprehensive assessments of clients' needs and make appropriate referrals to social service agencies and community service organizations. Additionally, I analyze and investigate cases to detect instances of Welfare Fraud, forwarding referrals to Welfare Prevention Investigations for further action. It is vital for me to effectively explain regulations, rules, and policies to applicants, recipients, and the general public, ensuring clarity and understanding. I also provide guidance on rights and responsibilities to applicants and recipients. Maintaining accurate and complete case records is essential, and I meticulously document all case contacts in chronological order. I conduct interviews and offer assistance to applicants and recipients both in person and over the telephone, verifying their eligibility for public assistance programs. Based on eligibility determinations, I approve benefits and ancillary payments for various assistance programs. Additionally, I prepare reports to document and communicate program-related information. As a dedicated professional, I am committed to performing any related duties assigned to me, ensuring the efficient and effective delivery of public assistance programs
Education
Associate of Science -
Sacramento College
02-2018
Skills
- Social services knowledge
- Interviewing techniques
- Collaboration
- Confidentiality
- Verbal Communication
- Effective communication skills
- Recordkeeping and data input
- Documentation and paperwork
- Data Entry
Timeline
Eligibility Technician III
Alameda County
06.2008 - Current
Human Specialist
Alameda County
11.2004 - 06.2008
Associate of Science -
Sacramento College
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