Linda Bowden
Disability Determination Services
Raleigh,NC
18
years of professional experience
Detail-oriented Administrative Specialist with expertise in customer service and communication. Proven ability to manage sensitive information while ensuring timely responses to inquiries, enhancing overall client satisfaction.
Work History
Administrative Specialist
17 Years 11 Months- Safeguarded sensitive information by properly handling confidential documents and utilizing secure storage methods.
- customer satisfaction with prompt and professional responses to inquiries and concerns.
- Handled mail, packages, emails, document transmission
- processing of incoming and outgoing mail to ensure timely delivery.
- Makes follow-up calls to CE sources when reports are not received. 10 days after the appointment.
- Mails correspondence and uploads or scans incoming paper and digital cases,
- Makes follow up calls to claimants for forms, work history, ADLs and 3rd party ADLs.
- Sends CE reports to treating providers when requested weekly.
- Processes MER invoices within two business days of receipt.
- Research returned agency mail including contacting claimant, third party or facility,
- updates and assists in maintaining the vendor file by establishing new and changed vendors.
- Collects all mail from unit mailbox. Date Stamps, distributes, and/or scans in accordance with the agency's current mail processing standards.
Education
- Business
Skills
Customer Service
Written Communication
Verbal communication
Organizational Skills
Timeline
Administrative Specialist
Disability Determination Services
09.2008 - CurrentRead More
Strayer University
from Business
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