Linda Coats
Cadillac,MI
Summary
Dynamic Front End Team Lead at Ollies Bargain Outlet with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in cash handling accuracy and team supervision, I excel in training staff and implementing efficient workflows, resulting in reduced wait times and improved service quality.
Overview
13
13
years of professional experience
Work History
Front End Team Lead
Ollies Bargain Outlet
07.2025 - Current
- Led front-end team in delivering exceptional customer service and enhancing shopping experiences.
- Trained and mentored new staff on operational procedures and store policies.
- Developed and implemented efficient workflow processes to optimize front-end operations.
- Collaborated with management to streamline checkout processes, reducing wait times for customers.
- Managed daily cash handling procedures, ensuring accuracy in transactions and financial reporting.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
Shift Manager
Culver's Restaurant
07.2024 - 07.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on restaurant procedures and best practices.
- Managed inventory levels, ensuring stock availability during peak hours.
- Implemented quality control measures to maintain food safety standards.
- Assisted in scheduling shifts to optimize workforce productivity and coverage.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Collaborated with team members to streamline service processes, improving efficiency.
Line Lead
Fiamm Technologies Div Fiamm Group Italy
11.2012 - 06.2024
- Coordinated daily production schedules to optimize workflow efficiency.
- Trained new team members on safety protocols and operational procedures.
- Monitored production quality, ensuring adherence to company standards.
- Assisted in troubleshooting equipment issues, minimizing downtime.
Education
Associate of Business Management - Management/Accounting
Baker College
Muskegon06-1991
Skills
- Time management
- Listening skills
- Cash counting
- Cash handling
- Relationship building and management
- Training and mentoring
- Goals and performance
- Team building
- Cash register operation
- Cash handling accuracy
- Employee motivation
- Staff management
- Team supervision
- Opening and closing procedures
Timeline
Front End Team Lead
Ollies Bargain Outlet
07.2025 - Current
Shift Manager
Culver's Restaurant
07.2024 - 07.2025
Line Lead
Fiamm Technologies Div Fiamm Group Italy
11.2012 - 06.2024
Associate of Business Management - Management/Accounting
Baker College