Linda Davis
1737 Wilson St Gary ,Indiana
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Real Estate Broker/Agent Representative
Williams Executive Realty & Associates
Merrillville, Indiana
08.2008 - Current
- Managed client inquiries and provided timely support to enhance customer satisfaction.
- Developed customer relationships and ensured satisfaction with services.
- Maintained accurate records of client interactions and transactions.
- Responded to client inquiries and resolved issues promptly.
- Conducted due diligence on behalf of clients for various transactions.
- Negotiated contracts and terms, securing favorable outcomes for clients.
- Facilitated communication between parties to ensure mutual understanding and agreement.
- Identified needs of customers promptly and efficiently.
- Provided exceptional customer support through phone and email communications.
- Answer customers' inquiries with the ability to listen and understand their needs.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Remain calm and professional in stressful circumstances.
- Maintain strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by showing empathy, patience, and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engage in conversation with customers to understand their needs, resolve issues, and answer questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable information to aid in decision-making.
- Increased customer satisfaction by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
CSR, Sales
American Freight Furniture and Mattress
6169 US Highway 6 Portage , IN
03.2021 - 09.2023
- Assisted customers in selecting furniture and mattresses tailored to individual needs.
- Educated customers on product features to facilitate informed purchasing decisions.
- Processed sales transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Conducted follow-ups to ensure satisfaction after purchases, fostering repeat business.
Education
Some College (No Degree) -
Ivy Tech Community College
Gary, IN07-2008
GED -
Portage High School
Portage, IN07-1992
Skills
- Client support and relationship building
- Assertiveness and conflict resolution
- Verbal and written communication
- Hospitality and accommodation
- Data collection and complaint handling
- Courteous demeanor and professional telephone etiquette
- Listening and empathy skills
- Cultural sensitivity and diversity awareness
- Dependability and responsibility
Certification
Indiana Real-estate Brokers License
Affiliations
Volunteer: Prepare and deliver Dinners for the Homeless every 1st Saturday of the Month. 40 people. Hammond Indiana (Present date 2026)
Timeline
CSR, Sales
American Freight Furniture and Mattress
03.2021 - 09.2023
Real Estate Broker/Agent Representative
Williams Executive Realty & Associates
08.2008 - Current
Some College (No Degree) -
Ivy Tech Community College
GED -
Portage High School