Linda Debrah

Highly skilled customer service specialist dedicated to maximizing customer satisfaction through exceptional service and support. Committed to fostering loyalty and cultivating long-term relationships with patients while achieving personal satisfaction goals. Efficiently coordinates patients' teams and provides training to enhance productivity. Proficient in actively listening to customer needs, meeting quality standards, and staying up-to-date on product and service updates. Demonstrates dedication and talent in processing high volumes of error-free transactions, consistently meeting departmental goals. Offers an impressive 13 years of experience in customer service, retention, and problem resolution. Knowledgeable with a strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.

• Customer Service - Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts.
• Customer/Patients Interface - Greeted patient upon entrance and handled all cash and credit transaction over the phone regarding store operations, product, promotions, and orders.
• Multi-tasking -receiving calls and once in tandem to maximize customer flow.
• Consistently maintained customer satisfaction ratings.
• Documented and resolved inventory issues which led to
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.

• Google Analytics Individual Qualification (IQ) – Google.
• Microsoft Office Specialist (MOS) - Microsoft.