Linda Ficarra
Folsom ,LA
Summary
Highly-motivated Office Manager and patient coordinator with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
24
24
years of professional experience
Work History
Dental Office Manager
New Orleans Smiles
03.2021 - 01.2022
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Dental Practice Manager
Eli Orthodontics
03.2004 - 02.2021
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Developed an effective employee performance evaluation system to provide constructive feedback and encourage continuous improvement among staff members.
Store Manager
Bath And Body Works, Limited Brands
05.1998 - 03.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Education
Business Management - Business Administration
University of New Orleans
New Orleans, LA05.1998
Skills
- Schedule Management
- Insurance Billing
- Dental software proficiency
- Treatment Planning
Timeline
Dental Office Manager
New Orleans Smiles
03.2021 - 01.2022
Dental Practice Manager
Eli Orthodontics
03.2004 - 02.2021
Store Manager
Bath And Body Works, Limited Brands
05.1998 - 03.2004
Business Management - Business Administration
University of New Orleans
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