Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Echo Community Health Care
03.2024 - Current
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Assistant Manager
Cookies By Design
01.2017 - Current
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Scheduling Coordinator
Roamain Automotive
01.2010 - 02.2015
Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Implemented time-blocking and schedule notifications to optimize time management.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Monitored front areas so that questions could be promptly addressed.
Proactively identified scheduling issues and developed quick solutions to promote efficiency
Warehouse Associate
Amazon
02.2022 - 01.2024
Prepared orders for shipment by picking, packing, and labeling merchandise.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Bachelor Of Applied Science - Dietetics/ Business Administration
Murray State University
Murray, KY
05-1994
Skills
P>Purchase order verification
P>Assembly and production
P>Order picking and processing
P>Cost reduction
P>Shipping and receiving
P>Warehouse environment safety
P>Leadership and team building
Medical Terminology
Appointment Scheduling
Front Desk Operations
Timeline
Medical Receptionist
Echo Community Health Care
03.2024 - Current
Warehouse Associate
Amazon
02.2022 - 01.2024
Assistant Manager
Cookies By Design
01.2017 - Current
Scheduling Coordinator
Roamain Automotive
01.2010 - 02.2015
Bachelor Of Applied Science - Dietetics/ Business Administration