Focused Financial Aid Officer actively pursuing an opportunity to utilize in-depth knowledge of financial aid guidelines and processes. Detail-oriented with a skill for advising students and providing support demonstrated over 13 years of experience in academic roles.
Work History
Collections Specialist
10 Years 9 Months
Citibank | Tucson, AZ | 11.2015 - Current
Established client forward-thinking strategies focusing on addressing customer needs and resolving concerns
Met demands of busy collections group by performing high volume of daily calls
Financial Services Officer
1 Year 1 Month
Tucson College | Tucson, AZ | 12.2013 - 01.2015
Accomplished complete financial aid for higher education programs
Certification of Veteran Affairs and Agency students. Reconciliation of student accounts with the Department of Education
Bad Debt Management with 80%+ recovery record
Financial Aid Coordinator
3 Years 4 Months
Pima Medical Institute | Tucson, AZ | 02.2010 - 06.2013
Compiled database of funding from Department of Education, Veteran Affairs, Employment Tuition Reimbursement and various agency funded programs
Internal auditor of financial aid files
Recovery and management of Bad Debt accounts
Education
Associate of Applied Science - Business Administration
Chaparral College | Tucson, AZ | 2002
Associate of Arts - Accounting Technician
Pima Community College | Tucson, AZ | 1981
Skills
MS proficiency
Billing and collections best practices
Community resources specialist
FAFSA
NSLDS
DOE F/A Packaging
VA Rehabilitation Certification
Timeline
Collections Specialist
Citibank
11.2015 - CurrentRead More
Financial Services Officer
Tucson College
12.2013 - 01.2015Read More
Financial Aid Coordinator
Pima Medical Institute
02.2010 - 06.2013Read More
Pima Community College
Associate of Arts from Accounting Technician
Read More
Chaparral College
Associate of Applied Science from Business Administration