Linda Harris
Pittsburgh,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
LiveOps Cloud
02.2024 - Current
- Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues
- Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions confident communicator recognized for consistently receiving excellent customer feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
PROFESSIONAL COMMERCIAL CLEANER
AW Janitorial
08.2017 - Current
- Independently clean and maintain five different businesses
- I stock and clean all restrooms, kitchens, furniture and office machines that get dusted and or polished vacuum and mopping as needed
- I also remove all trash from cubicles.
MEDICAL ASSISTANT
East Suburban Pediatrics
01.2005 - 01.2018
- 11 years' experience greeting patients taking and recording patient histories, Accurate vitals, Injections, assisting physicians when needed familiar with breathing treatments, Sophia, EHR, performing blood hemoccult and urinalysis also cleaning and stocking examination rooms Triage.
APPOINTMENT SETTER
Scott Medical Center
01.2002 - 01.2003
- Followed up with customers after scheduled appointments were completed, performed other duties assigned by management team members, overcame objections with persuasive .
Cable System Installer
United States Army
11.1998 - 07.2000
- Improved customer satisfaction by efficiently installing and maintaining cable systems in residential and commercial properties.
- Reduced service call times by effectively troubleshooting and resolving cable system issues.
- Ensured optimal network performance by conducting regular signal tests and adjusting equipment as needed.
- Enhanced team productivity by training new employees on proper installation techniques and safety procedures.
Customer Service Representative
Reese Brothers
09.1996 - 02.1997
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Diploma - Medical Assistant
Duff's Business Institute
Pittsburgh, PA06.2004
High School Diploma -
Greater Johnstown High School
Johnstown Pa06.1990
Skills
- Scheduling
- Complaint resolution
- Data Entry
- Appointment Scheduling
- Customer Service
- Call triaging
- Money handling abilities
- Documentation
Timeline
Customer Service Representative
LiveOps Cloud
02.2024 - Current
PROFESSIONAL COMMERCIAL CLEANER
AW Janitorial
08.2017 - Current
MEDICAL ASSISTANT
East Suburban Pediatrics
01.2005 - 01.2018
APPOINTMENT SETTER
Scott Medical Center
01.2002 - 01.2003
Cable System Installer
United States Army
11.1998 - 07.2000
Customer Service Representative
Reese Brothers
09.1996 - 02.1997
Diploma - Medical Assistant
Duff's Business Institute
High School Diploma -
Greater Johnstown High School
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