Linda Huston
Store Manager
Las Vegas,NV.
Summary
Dynamic Store Manager with a proven track record at Pandora Ventures LLC, excelling in customer service management and team leadership. Enhanced revenue through innovative merchandising strategies and effective training programs, fostering a motivated workforce. Skilled in inventory management, I consistently improved operational efficiency and customer satisfaction.
Knowledgeable store manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
22
22
years of professional experience
Work History
Store Manager
Pandora Ventures LLC
11.2017 - Current
- Oversaw daily store operations, ensuring high standards of customer service and operational efficiency.
- Developed and implemented sales strategies to enhance product visibility and drive revenue growth.
- Trained and mentored staff on best practices for inventory management and customer engagement techniques.
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize profitability.
- Managed budgeting processes, optimizing resource allocation for staffing, inventory, and promotional activities.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity and morale.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Operations Manager
Pitstop Fuels
02.2011 - 10.2017
- Implemented process improvements that increased team productivity and reduced costs.
- Led cross-functional teams in executing strategic initiatives for enhanced service delivery.
- Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
- Collaborated with senior leadership to align operational goals with organizational strategy.
- Managed vendor relationships, ensuring quality service delivery and cost-effective procurement solutions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Store Manager
Rite Aid Pharmacy
05.2004 - 02.2011
- Led daily operations, ensuring adherence to company policies and procedures.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Developed and implemented sales strategies to enhance customer engagement and increase revenue.
- Trained and mentored team members, fostering a collaborative work environment.
- Oversaw visual merchandising standards, enhancing store presentation and customer experience.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Bachelor of Science - Criminology
University of Southern Maine
Portland, Maine, ME05-2003
High School Diploma -
North Brookfield High School
North Brookfield, MA06-1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Team motivation
Timeline
Store Manager
Pandora Ventures LLC
11.2017 - Current
Operations Manager
Pitstop Fuels
02.2011 - 10.2017
Store Manager
Rite Aid Pharmacy
05.2004 - 02.2011
Bachelor of Science - Criminology
University of Southern Maine
High School Diploma -
North Brookfield High School