Linda Knorr
Inverness,FL
Overview
30
30
years of professional experience
Work History
Member Support Associate
SECO Energy
Inverness, FL
12.2008 - 02.2026
- Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
- Helped members by setting up their electricity services.
- Facilitated communication between departments to enhance service delivery and operational efficiency.
- Streamlined workflow processes to improve response times and reduce customer wait periods.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Exceeded customer expectations by going above and beyond standard support.
Head Teller
Brannen Banks Of Florida
Homosassa, FL
06.1996 - 12.2008
- Supervised daily operations of teller staff, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers on customer service protocols and transaction procedures.
- Managed cash handling processes, maintaining accurate cash drawer balances throughout shifts.
- Developed and implemented process improvements to enhance transaction efficiency and customer satisfaction.
- Coordinated scheduling for teller staff to optimize branch coverage during peak hours.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
Timeline
Member Support Associate
SECO Energy
12.2008 - 02.2026
Head Teller
Brannen Banks Of Florida
06.1996 - 12.2008