Linda Landry
Uxbridge,MA
Summary
Detail-oriented Patient Access Representative with strong skills in patient registration, insurance verification, and HIPAA compliance, dedicated to enhancing patient experience through exceptional customer service.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Landmark Medical Center
Woonsocket, Rhode Island
12.2014 - 03.2025
- Managed patient check-in and registration processes effectively.
- Verified insurance information for new and returning patients.
- Assisted patients with financial inquiries and payment options.
- Coordinated communication between patients and healthcare providers.
- Provided exceptional customer service to enhance patient experience.
- Trained new staff on registration procedures and system usage.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Compiled registration documents and applied identification bands to patients.
- Explained various admission forms and policies, acquiring signatures for consent.
- Collected co-pays and other payments from patients at time of service.
- Managed patient check-in and registration processes efficiently.
- Verified insurance information for accurate billing and coverage.
Patient Access Representative
Thundermist Health Center
Woonsocket, Rhode Island
01.2010 - 12.2014
- Managed patient check-in and registration processes, ensuring accurate data entry and timely service for improved patient flow.
- Verified insurance information for new and returning patients.
- Scheduled appointments using electronic health record systems.
- Assisted patients with financial inquiries and payment options.
- Coordinated communication between patients and healthcare providers to facilitate clear information exchange.
- Maintained accurate patient records in compliance with regulations.
- Delivered exceptional customer service, contributing to positive patient experiences and satisfaction.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Scanned documents into electronic medical records system.
Education
High School Diploma -
Woonsocket High School
Woonsocket, RI06-1979
Skills
- Patient registration
- Insurance verification
- HIPAA compliance
- Electronic medical records
- Payment collection
- Registration and admissions
- Patient check-in
- Data entry accuracy
- Customer relationship management
- Customer service
- Information collection
Timeline
Patient Access Representative
Landmark Medical Center
12.2014 - 03.2025
Patient Access Representative
Thundermist Health Center
01.2010 - 12.2014
High School Diploma -
Woonsocket High School