Linda McCallum
St. Louis,MO
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Pharmacy Technician
EVERSANA LIFE SCIENCE
04.2024 - 10.2024
- Manage the active patient case to include coordination of drug shipment and supply processing by coordinating refills and ensuring ongoing patient compliance with medical regimen
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Utilized pharmacy management software to process prescriptions efficiently.
Customer Service Rep II
ELEVANCE HEALTH
07.2021 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
HEDIS Project Team Member
NFUZION (Anthem, Inc) HEDIS Project
01.2019 - 12.2021
- Participated in team meetings and training sessions to stay informed about updates/changes to HEDIS
- Abide by all HIPAA and associated patient confidentiality requirements
- Contributed to successful project completion by consistently meeting deadlines and fulfilling assigned tasks promptly.
- Conducted thorough research to gather necessary data for informed decision-making within the project team.
- Completed assignments ahead of deadline.
- Fostered a positive team environment through open communication channels and regularly scheduled checkins.
CRMA
Mercy Go-Health Urgent Care
08.2018 - 05.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
Education
Certificate - Billing And Coding
Penn Foster
St Louis, MO12-2025
Diploma/associate degree - Medical Assistant, Medical Billing and Coding
St. Louis College of Health Careers
06.2018
Skills
- Medical Terminology
- Data Entry
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Insurance verification
- HIPAA
- Processing payments
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Timeline
Pharmacy Technician
EVERSANA LIFE SCIENCE
04.2024 - 10.2024
Customer Service Rep II
ELEVANCE HEALTH
07.2021 - 04.2024
HEDIS Project Team Member
NFUZION (Anthem, Inc) HEDIS Project
01.2019 - 12.2021
CRMA
Mercy Go-Health Urgent Care
08.2018 - 05.2019
Diploma/associate degree - Medical Assistant, Medical Billing and Coding
St. Louis College of Health Careers
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Certificate - Billing And Coding
Penn Foster
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