Linda Paquette

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

• Operate telephone switchboard of 37 lines to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Transmit information or documents to customers, using computer, mail, or facsimile machine
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries
• Keep a current record of staff members' whereabouts and availability
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area

• Coordination and scheduling staff of electricians and home stand-by generator technicians for service calls
• Coordinating turn-key installation of automatic stand-by generators, including pulling permits and arranging inspections, arranging for plumber, homeowner, technician to be present
• Other duties included: answering phone lines, dispatching techs in the field to the job sites
• Completing warranty claims electronically and submitting them to generator manufacturers for reimbursement
• Ordering parts and generators, checking inventory and keeping it stocked
• Generating computer work orders for the service technicians using the program 'Master Builder'
• Participating in design of ads for the company
• Attending trade shows, setting up display tables for such, manning the table and answering consumers questions about the generator product

• Picking up cash from up to 26 cash registers, counting cash, getting deposits ready for pickup from Wells Fargo
• Securing deposits in the store safe
• Duties also included manning the customer service desk, running cash register, performing refunds, handling returns, and assisting customers

• Greet customers and ascertain what each customer wants or needs
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Compute sales prices, total purchases and receive and process cash or credit payment
• Answer questions regarding the store and its merchandise
• Prepare sales slips or sales contracts
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Demonstrate use or operation of merchandise
• Place special orders or call other stores to find desired items
• Inventory stock and requisition new stock
• Ticket, arrange and display merchandise to promote sales
• Exchange merchandise for customers and accept returns
• Clean shelves, counters, and tables
• Help customers try on or fit merchandise
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
• Bag or package purchases, and wrap gifts
• Estimate cost of repair or alteration of merchandise

• Oversee regional and local sales managers and their staffs
• Review operational records and reports to project sales and determine profitability
• Monitor customer preferences to determine focus of sales efforts
• Resolve customer complaints regarding sales and service
• Represent company at trade association meetings to promote products
• Assess marketing potential of new and existing store locations, considering statistics and expenditures
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
• Inventory stock and reorder when inventory drops to a specified level
• Instruct staff on how to handle difficult and complicated sales
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
• Assign employees to specific duties
• Enforce safety, health, and security rules
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
• Keep records of purchases, sales, and requisitions