Linda Resch
Independence,MO
Summary
Accomplished Front Desk Supervisor with a proven track record at Marriott, excelling in guest relations and team building proficiency. Expert in training staff and enhancing customer service, leading to significant repeat business. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
20
20
years of professional experience
Work History
Front Desk Supervisor
Residence Inn By Marriott
04.2018 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Front Desk Supervisor
Fairfield Inn By Marriott
03.2017 - 04.2018
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Front Desk Supervisor
Residence Inn By Marriott
10.2004 - 03.2018
- Ensured that all front desk staff followed established policies and procedures, maintaining a high standard of professionalism during overnight hours.
- Addressed guest complaints with empathy, working towards swift resolutions that ensured their satisfaction.
- Implemented emergency protocols when necessary, ensuring the safety of all guests and staff on property during overnight hours, then moving to day shift.
Education
Legal Administration - Business Management
Hamilton Business College
Independence,MONo Degree - 18 Hours Credit / English / Accounting
Park College
Parkville, MOSkills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Customer Service Management
- Data Entry Efficiency
- Team building proficiency
- Training and mentoring
- Cash Handling
- Check-In and Check-Out Procedures
- Issue Resolution
- Reading and writing legibly
- Dependable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Supervisor
Residence Inn By Marriott
04.2018 - Current
Front Desk Supervisor
Fairfield Inn By Marriott
03.2017 - 04.2018
Front Desk Supervisor
Residence Inn By Marriott
10.2004 - 03.2018
Legal Administration - Business Management
Hamilton Business College
No Degree - 18 Hours Credit / English / Accounting
Park College