Summary
Overview
Work History
Education
Skills
Timeline
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Linda Rivera

Allentown,PA

Summary

I am a very motivated individual with experience in customer service and sales. Skilled in developing and executing strategies to nurture and grow existing client accounts. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable and successful at managing multiple priorities with a positive attitude. Exceptional problem solving skills to to ensure customer satisfaction.

Overview

21
21
years of professional experience

Work History

Account Executive

Kelly Services
04.2018 - 03.2023
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business through face to face meetings.
  • Executed successful sales strategies to convert leads into customers through market research and customer evaluation.
  • Resolved complex issues promptly to assure customer satisfaction.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.

Account Manager - B2B Business Development

BVC
06.2008 - 04.2021
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Inside Sales Account Manager

Aaron's Sales And Lease
06.2014 - 03.2018
  • Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
  • Contributed to team success by helping train and motivate less experienced team members.
  • Managed book of business with over 1849 regular customers across multiple product lines.
  • Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.
  • Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.

Registered Nurse

At Home
01.2002 - 12.2008
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Constantly attended training to stay up to date on new medications to offer patient the best treatment available.

Education

Bachelor of Applied Science - Clinical Psychology

Southern New Hampshire University
Hooksett, NH
06.2026

Associate Degree in Nursing -

Cedar Crest College
Allentown, PA
01.2001

Skills

  • Strategic Selling
  • Business Growth Opportunities
  • Service Coordination
  • Account Management
  • Verbal and Written Communication
  • Customer Relationships
  • Client Relationship-Building
  • Interpersonal Skills
  • Strategic Initiatives
  • Promote Products
  • Negotiation

Timeline

Account Executive

Kelly Services
04.2018 - 03.2023

Inside Sales Account Manager

Aaron's Sales And Lease
06.2014 - 03.2018

Account Manager - B2B Business Development

BVC
06.2008 - 04.2021

Registered Nurse

At Home
01.2002 - 12.2008

Bachelor of Applied Science - Clinical Psychology

Southern New Hampshire University

Associate Degree in Nursing -

Cedar Crest College

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Linda Rivera