Open To Work
Linda Thelen
Dyras Dental
Lansing,MI
Work Preference
Job Search Status:
Open to work
Desired Job Title
Treatment CoordinatorPatient Care TechnicianFinance ManagerOffice CoordinatorOffice Manager
Work Type
Full Time
Minimum Desired Compensation
$45000/yr
24
years of professional experience
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Work History
Treatment Coordinator
2 Years 5 Months- Coordinated patient treatment plans, consultations, and appointment scheduling for smooth clinical flow.
- Explained financing options, insurance benefits, and payment arrangements to support case acceptance.
- Verified treatment estimates and insurance details for accurate patient communication and documentation.
- Maintained detailed records in practice management systems to ensure consistent follow-up and tracking.
- Streamlined coordination between clinical and administrative teams to improve workflow efficiency.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Receptionist
1 Year 9 Months- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Maintained clean and safe environment to promote patient safety and comfort
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete necessary medical forms and documentation.
- Assisted patients in completing medical forms and documentation to ensure accurate processing.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Completed insurance claim forms, clarified benefits, and detailed pricing for procedures and services.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Completed patient referrals to other medical specialists.
- Managed multiple tasks and met time-sensitive deadlines.
- Engaged in conversations with patients and visitors to ensure a positive experience. and transactions with patients and visitors to foster positive experience.
Surgical Assistant Oral Surgeon
19 Years 4 Months- Maintained clear surgical views by retracting, sponging, and suctioning at critical moments.
- Protected patients from infection by setting up and managing sterile operating fields.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Monitored patient vital signs, reporting changes to surgeon for further investigation.
- Organized supplies and instrumentation to align with surgeons' preferences and streamline workflow.
- Gowned and gloved surgical team members to ensure proper infection control protocols were followed. to help team prepare for surgeries.
- Monitored patient vital signs and promptly reported changes to surgeon for timely intervention.
- Gowned and gloved staff to help team prepare for surgeries.
- Focused on accuracy and thoroughness while completing various tasks to ensure high standards were met. while completing assignments.
Education
Registered Dental Assistant - Dental Assisting
Skills
Insurance Verification
Treatment Financing
Scheduling
Project Coordination
Office coordination
Administrative assistance
Record preparation
Data Entry
Calendar Management
Spreadsheet tracking
Office operations
Meeting Preparation
Mail handling
Information Protection
Customer service
Organizational capabilities
Accomplishments
- Responded to over many customer inquiries each day.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Timeline
Treatment Coordinator
Dyras Dental
06.2024 - CurrentRead More
Receptionist
Healthy Smiles Dental Care, Lansing
08.2022 - 05.2024Read More
Surgical Assistant Oral Surgeon
Oral Surgery Associates
11.2002 - 03.2022Read More
Washtenaw Community College
Registered Dental Assistant from Dental Assisting
Read More