Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Linda Wernecke
Huntington Beach ,CA
Summary
Overview
1
Certification
Work History
Observa & Mobee
Secret Shopper/Merchandiser
01 2023 - Current
Job overview
- Validated staff knowledge about products or services offered by discreetly asking questions during the shopping experience.
- Ensured compliance with company policies and guidelines by evaluating employee adherence to established protocols.
- Enhanced customer experience by conducting thorough evaluations of employee performance and store conditions.
- Optimized employee performance through constructive feedback on their ability to upsell products or recommend additional services effectively.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
The Old Spaghetti Factory International Inc.
Server
09 2017 - 02 2020
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Oggis Pizza and Brewery
Assistant Restaurant Manager
05 2014 - 08 2018
Job overview
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Fostered partnerships with local businesses for cross-promotion, enhancing community engagement and increasing foot traffic.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
TLC Floral Designs
Small Business Owner
01 2005 - 01 2009
Job overview
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Skills
- Food and beverage knowledge
- Safe food handling
- Teambuilding
- Planning and Coordination
- Multitasking Abilities
- Flexible and Adaptable
- Organization and Time Management
- Product and service sales
- Cash Handling
- Store opening and closing
- Point of sale operation
- Analytical and Critical Thinking
- Critical Thinking
- MS Office
- Google Workspace
- Written Communication
- Excellent Communication
- Data Entry
Certification
- FOOD HANDLER CERTIFICATE 2025-2026
- CPSP - Certified Professional Sales Person
- CM - Certified Manager Certification
- Certified Florist SpecialistTraining
- Wedding/Special Event Training and Expertise
- Exceptional Customer Service Certified
- 5 STAR BETTER BUSINESS RATING
- 5 STAR YELP BUSINESS REVIEWS
- 5 STAR GOOGLE BUSINESS RATING
- 100% RATING ON SECRET SHOPPER EVALUATIONS
- EMPLOYEE OF THE MONTH
- A++ EMPLOYEE EVAULATIONS AND REVIEWS
Timeline
Secret Shopper/Merchandiser
Observa & Mobee
01 2023 - Current
Server
The Old Spaghetti Factory International Inc.
09 2017 - 02 2020
Assistant Restaurant Manager
Oggis Pizza and Brewery
05 2014 - 08 2018
Small Business Owner
TLC Floral Designs
01 2005 - 01 2009