LINDA A HERNANDEZ
El Monte,CA
Summary
Customer service representative bringing top-notch skills and oral and written communication, active, listening and analytical problem-solving skills. Enhances customer experiences by empathizing and understanding customers needs or desires and applying a first contact resolution. Strengths in building, and maintaining relationships with a diverse range of stakeholders and dynamic fast paced settings. Organized and dependable candidate successful and maintaining multiple priorities with a positive attitude.
Overview
2026
2026
years of professional experience
Work History
Server
El Pescador
Montebello
2023 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline order processing and improve service efficiency.
- Trained new servers on menu offerings, restaurant policies, and customer interaction techniques.
- Managed multiple tables simultaneously, prioritizing tasks to maintain high service standards.
- Implemented feedback mechanisms to enhance customer satisfaction and address concerns promptly.
- Coordinated special events and large parties, tailoring services to meet specific client needs.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer service representative (bilingual)
Wells Fargo
El Monte
08.2022 - 2023
- Educated customers about billing, payment processing and support policies and procedures
- Answering constant flow of customer calls with minimal wait times
- Updated accounts information
- Developed highly empathetic client relationships and earned reputation for exceeding service standards
- Clarified customer issues and helped resolve product or service complaints
Shift manager
Dave’s Hot Chicken
Rosemead, Ca
06.2021 - 08.2022
- Cooperated with coworkers to improve customer experience and manage storefront
- Complied with industry standards and government regulations
- Managed breaks and production
Store Manager
Carl’s Jr
Arcadia
07.2019 - 06.2021
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on the same page and working toward established business goals
- Managed work schedule, store efficiency, inventory, order products
- Conducted interviews, hired employees and provided training
- Mastered word, PowerPoint, excel
- Provided resolution to customer complaints or issues
- Supervised employees
Education
State Liscense - Phlebotomy CPT1
Aumnt
Ontario, CA07.2019
high school diploma - undefined
Arroyo High School
El Monte, Ca06.2019
Skills
- Customer service
- Microsoft word/ PowerPoint
- Critical thinking
- Computer efficiency
- Active listening
- Call center operations
- Problem solving ability
- Success in high stress production
LANGUAGES & EDUCATION
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer service representative (bilingual)
Wells Fargo
08.2022 - 2023
Shift manager
Dave’s Hot Chicken
06.2021 - 08.2022
Store Manager
Carl’s Jr
07.2019 - 06.2021
high school diploma - undefined
Arroyo High School
Server
El Pescador
2023 - Current
State Liscense - Phlebotomy CPT1
Aumnt