Summary
Work History
Education
Accomplishments
Timeline
Generic

Linda L Sheetz

Douglassville,United States

Summary

Experienced Loan Processor focused on improving the bank's loan program through knowledgeable and efficient service to customers according to program parameters.

Work History

Mortgage Loan Processor

Wells Fargo Bank, N.A.
Reading, PA
09.2012 - 08.2022
  • Effectively communicate the application process to individuals/peers to achieve a common goal while building strong working and customer relationships
  • Strong problem solving, negotiation skills, organizational skills, and creative leading skills
  • Ability to multi-task and support multiple applications with consideration of impending deadlines
  • Collaborate with several groups as a liaison to solve problems and obtain timely responses for all parties
  • Willingness to share best practices and demonstrate to others for support of the team
  • Examine all aspects to determine available options in all possible situations for the customer

Banker Support Specialist

Wells Fargo Bank/Wachovia Bank/First Union Bank
Reading , PA
08.1998 - 08.2012
  • Answered banker questions and anticipated and answered additional questions on the following topics: loan policy and procedure, deposit account policy and procedure and teller policy and procedure
  • Exhibited high energy and professionalism when dealing with bankers and team members
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing banker concerns, demonstrating empathy and resolving problems swiftly.

Personal Banker

First Union Bank/Meridian Bank
Reading , PA
08.1993 - 08.1998
  • Promoted financial products by maintaining excellent service offering knowledge and educating customer on current products
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Encouraged all transactions between departments to be a fluent collaboration to ease the customer process
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.

Education

Bachelor of Science - Business Administration

University of Delaware
Newark, DE
05.1978

Accomplishments

  • Top 10 in site for meeting all goals in processing loans and customer loyalty
  • Received numerous complimentary letters from customers for excellent service

Timeline

Mortgage Loan Processor

Wells Fargo Bank, N.A.
09.2012 - 08.2022

Banker Support Specialist

Wells Fargo Bank/Wachovia Bank/First Union Bank
08.1998 - 08.2012

Personal Banker

First Union Bank/Meridian Bank
08.1993 - 08.1998

Bachelor of Science - Business Administration

University of Delaware
Linda L Sheetz