Experienced Loan Processor focused on improving the bank's loan program through knowledgeable and efficient service to customers according to program parameters.
Work History
Mortgage Loan Processor
Wells Fargo Bank, N.A.
Reading, PA
09.2012 - 08.2022
Effectively communicate the application process to individuals/peers to achieve a common goal while building strong working and customer relationships
Strong problem solving, negotiation skills, organizational skills, and creative leading skills
Ability to multi-task and support multiple applications with consideration of impending deadlines
Collaborate with several groups as a liaison to solve problems and obtain timely responses for all parties
Willingness to share best practices and demonstrate to others for support of the team
Examine all aspects to determine available options in all possible situations for the customer
Banker Support Specialist
Wells Fargo Bank/Wachovia Bank/First Union Bank
Reading , PA
08.1998 - 08.2012
Answered banker questions and anticipated and answered additional questions on the following topics: loan policy and procedure, deposit account policy and procedure and teller policy and procedure
Exhibited high energy and professionalism when dealing with bankers and team members
Responded proactively and positively to rapid change.
Promoted superior experience by addressing banker concerns, demonstrating empathy and resolving problems swiftly.
Personal Banker
First Union Bank/Meridian Bank
Reading , PA
08.1993 - 08.1998
Promoted financial products by maintaining excellent service offering knowledge and educating customer on current products
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Encouraged all transactions between departments to be a fluent collaboration to ease the customer process
Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Education
Bachelor of Science - Business Administration
University of Delaware
Newark, DE
05.1978
Accomplishments
Top 10 in site for meeting all goals in processing loans and customer loyalty
Received numerous complimentary letters from customers for excellent service
Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)