Summary
Overview
Work History
Education
Skills
Timeline
Generic
LINDSAY ABARCA

LINDSAY ABARCA

Colorado Springs,CO

Summary

Quick and effective at decision-making and learning skills while maintaining excellent customer service. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering expertise in building productive working relationships. Successful in fast-paced deadline driven environments to manage goal and team development.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Hard Rock Hotel Orlando
09.2022 - 09.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Claims Analyst

JP Morgan Chase
04.2021 - 12.2021
  • Website: https://www.teleperformance.com, Responsible for processing Fraud and Non Fraud claims for JP Morgan Chase
  • Answer phone calls, service request and queries
  • Analyze and investigate daily claims
  • Received from different customers and providing them service information and resolving service problems.

Room Attendant

Kalahari Resorts USA, Wisconsin Dells
03.2018 - 06.2018
  • Clean rooms in a specified due time
  • Attend to guests’ queries and requests
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Make sure that the guests are comfortable during their stay.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.

Education

Bachelor of Science - Tourism, Hotel And Restaurant Management

Leyte Normal University
Tacloban City, Leyte, Philippines
05.2019

Skills

  • Guest Relations
  • Information Protection
  • Safety and Security Procedures
  • Listening Skills
  • Customer Service
  • Time Management
  • Oral and Written Communications

Timeline

Front Desk Agent

Hard Rock Hotel Orlando
09.2022 - 09.2023

Claims Analyst

JP Morgan Chase
04.2021 - 12.2021

Room Attendant

Kalahari Resorts USA, Wisconsin Dells
03.2018 - 06.2018

Bachelor of Science - Tourism, Hotel And Restaurant Management

Leyte Normal University

Similar Profiles

CREATE PROFILE
LINDSAY ABARCA