Lindsay Bowling
Blacklick,OH
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
10
10
years of professional experience
Work History
General Manager/Retail Market Trainer
Ulta Beauty
Columbus, Ohio
12.2021 - 08.2024
- Responsible for leading a retail store to achieve sales goals through effective management of store operations, team development, and adherence to company standards.
- Drove sales by providing exceptional guest experience and utilizing in-depth product knowledge.
- Managed expenses, payroll, and inventory, implemented company policies, and fostered a positive and inclusive work environment.
- Drove top-line sales growth and increased store profitability by carefully controlling expenses and implementing strategies that enhanced guest service and participation in loyalty programs.
- Led, mentored, and developed a team of managers—including general managers in the market—and associates. This involved coaching, conducting performance reviews, succession planning, and providing ongoing training to ensure a high-performing team.
- Oversaw all aspects of store operations, including inventory control, cash management, and loss prevention. I ensured strict adherence to company policies, procedures, and standards at all times.
- Actively participated in the recruitment and hiring process for store personnel, working closely with the District Manager to recruit external talent. I fostered a culture of open communication and collaboration among staff.
- Analyzed financial and operational reports to identify and address any issues. By leveraging store forecasts and budgets, I ensured effective scheduling to maximize productivity.
- Remained up-to-date on industry trends, new products, and services, and ensured that my team was also well-informed to provide the best possible service to guests.
- Ensured an exceptional guest experience by directing team activities on the sales floor, providing skincare analyses, makeup applications, and product demonstrations.
- Protected company assets by ensuring compliance with operating procedures, workplace safety, and loss prevention measures.
- Maintained regular attendance and ensured that all store associates were held accountable to the company’s attendance policy.
General Manager/Business Market Trainer
Ulta Beauty
Heath, Ohio
10.2019 - 12.2021
- Built and maintained relationships with vendors and suppliers.
- Responsible for leading a retail store to achieve sales goals through effective management of store operations, team development, and adherence to company standards.
- Drove sales by providing an exceptional guest experience and utilizing in-depth product knowledge.
- Managed expenses, payroll, and inventory, implemented company policies, and fostered a positive and inclusive work environment.
- Drove top-line sales growth and increased store profitability by carefully controlling expenses and implementing strategies that enhanced guest service and participation in loyalty programs.
- Led, mentored, and developed a team of managers—including general managers in the market—and associates. This involved coaching, conducting performance reviews, succession planning, and providing ongoing training to ensure a high-performing team.
- Oversaw all aspects of store operations, including inventory control, cash management, and loss prevention. I ensured strict adherence to company policies, procedures, and standards at all times.
- Actively participated in the recruitment and hiring process for store personnel, working closely with the District Manager to recruit external talent. I fostered a culture of open communication and collaboration among staff.
- Analyzed financial and operational reports to identify and address any issues. By leveraging store forecasts and budgets, I ensured effective scheduling to maximize productivity.
- Remained up-to-date on industry trends, new products, and services, and ensured that my team was also well-informed to provide the best possible service to guests.
- Ensured an exceptional guest experience by directing team activities on the sales floor, providing skincare analyses, makeup applications, and product demonstrations.
- Protected company assets by ensuring compliance with operating procedures, workplace safety, and loss prevention measures.
- Maintained regular attendance and ensured that all store associates were held accountable to the company’s attendance policy.
Prestige Sales Manager
Ulta Beauty
Upper Arlington, OH
05.2017 - 10.2019
- Developed and implemented strategic initiatives to drive sales growth and optimize store operations.
- Provided leadership and guidance to team members, fostering their professional development and supporting them in reaching their full potential.
- Maintained an extensive understanding of prestige products, industry developments, and advanced sales techniques to leverage market opportunities.
- Monitored sales metrics and devised targeted action plans to achieve predefined objectives.
- Cultivated strong customer relationships to enhance satisfaction and reinforce brand loyalty.
- Evaluated market trends and collaborated cross-functionally to ensure efficient and coordinated store operations.
- Led team meetings and facilitated training sessions to ensure staff remained up to date with product enhancements and best practices in customer service.
Customer Service Area Supervisor
Kohl's
Westerville, Ohio
01.2017 - 05.2017
- Led and motivated teams of associates to deliver exceptional customer service.
- Oversaw sales floor operations, ensuring appropriate staffing levels and effective merchandising across all areas.
- Ensured adherence to company policies and procedures, including compliance with safety standards.
- Provided training and development for associates in product expertise, customer service excellence, and operational protocols.
- Managed daily store operations, including scheduling, payroll administration, inventory management, loss prevention, and maintenance.
- Addressed customer inquiries and resolved complaints professionally and efficiently.
- Developed strategies aimed at maximizing sales and profitability.
- Participated in weekly supervisor meetings to review progress and discuss business challenges.
Beauty Department Supervisor
Kohl's
Defiance, Ohio
05.2014 - 01.2017
- Monitored employee performance regularly through feedback sessions, coaching.
- Analyzed market trends in order to determine which products should be stocked in the beauty department.
- Utilized data from POS system to monitor sales trends in order to adjust pricing accordingly.
- Developed strategies to increase product sales by leveraging promotional activities and analyzing customer preferences.
- Collaborated with marketing team to create effective campaigns that increased brand awareness.
- Ensured compliance with all health and safety regulations in the beauty department.
- Successfully managed beauty department operations, including inventory, sales and customer service.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Education
Bachelor of Arts - Arts And Humanities/Minor in Psychology
Defiance College
Defiance, OH05-2013
Skills
- Succession planning
- Loss prevention
- Risk mitigation
- Recruitment
- Training and development
- Operations management
- Staff management
- Sales analysis
- Budget analysis
- Leadership and team building
Timeline
General Manager/Retail Market Trainer
Ulta Beauty
12.2021 - 08.2024
General Manager/Business Market Trainer
Ulta Beauty
10.2019 - 12.2021
Prestige Sales Manager
Ulta Beauty
05.2017 - 10.2019
Customer Service Area Supervisor
Kohl's
01.2017 - 05.2017
Beauty Department Supervisor
Kohl's
05.2014 - 01.2017
Bachelor of Arts - Arts And Humanities/Minor in Psychology
Defiance College