Lindsay Dacre
Hilliard,OH
Summary
Customer service and management professional with over 20 years of experience in customer relations, team leadership, and daily operations. Experienced in community services, client support, resource referrals, and problem-solving. Committed to providing welcoming, respectful service and helping people navigate their needs.
Overview
18
18
years of professional experience
Work History
Office Manager
Gladden Community House
Columbus, OH
03.2022 - Current
- Oversee daily office and building operations, managing phone and email communications, scheduling, supply orders, and staff coordination to ensure smooth operations.
- Provide administrative support for senior leadership, Board meetings, fundraising events, and community programs, facilitating effective communication and organization.
- Provide initial contact for clients, visitors, and callers, delivering a welcoming service and addressing various inquiries.
- Connect clients with community resources, screen for program eligibility, and coordinate referrals and appointments.
- Handle sensitive client situations professionally, using problem-solving and de-escalation skills to help people navigate challenging circumstances.
Front Desk Associate (Part-Time)
Designer Paws Salon
11.2019 - Current
- Established salon and managed daily operations, including staff scheduling, inventory control, and customer service to enhance client satisfaction.
- Addressed customer concerns, monitored staff performance, and oversaw transactions, daily deposits, and petty cash to ensure smooth financial operations.
- Greeted clients and pets at salon front desk
- Scheduled grooming appointments and managed daily calendars
- Answered phones and relayed client service requests
Manager
CVS Pharmacy
06.2008 - 01.2015
- Led daily store operations, overseeing staff leadership, customer service, inventory, cash management, and adherence to company procedures.
- Co-led district flagship and training store, ensuring operational standards and fostering staff development in a fast-paced environment.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
B.A. - Sociology and Psychology
University of Mount Union
Alliance, OH05-2008
Skills
- Office & Building Operations
- Scheduling & Administrative Support
- Microsoft Office & Google Workspace
- Team leadership
- Customer engagement
- Client support
- Conflict resolution
Timeline
Office Manager
Gladden Community House
03.2022 - Current
Front Desk Associate (Part-Time)
Designer Paws Salon
11.2019 - Current
Manager
CVS Pharmacy
06.2008 - 01.2015
B.A. - Sociology and Psychology
University of Mount Union