Administrative professional with data management and expert customer relations skills. Experience working with diverse populations in a fast-paced environment with the ability to communicate and multitask effectively.
Overview
7
7
years of professional experience
Work History
Server
Wye Hill Kitchen & Brew Pub
2022.08 - 2023.11
Positively built and maintained relationships with guests to encourage guest satisfaction and repeat business.
Assisted with large catered events, supervised set up of banquet food stations and coordinated service to multiple dining areas.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Server & Host
Nectar Farm Kitchen
2021.06 - 2021.10
Maintained serving standards and regulations while following proper CDC guidelines during COVID-19 Pandemic surges
Provided customers with pleasant dining experience and quality service.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Advancement Services Student Associate
Rhodes College Development Office
2019.08 - 2020.05
Used Raisers Edge and Blackbaud NXT to compile reports on donor profiles, response rates, and gifts to improve donation tracking.
Utilized Lexus Nexus, public records, news archives, and social media to research and develop reports on potential prospects for fundraising team
Assisted with bulk mailings, special events, and gift processing as needed
Assisted with creation of College Presidents detailed itinerary for Homecoming weekend
Maintained confidentiality while dealing with highly sensitive information regarding donors, faculty, and peers
Administrative Manager
Nonprofit Solutions Group
2019.05 - 2019.08
Assisted with government contract opportunities, including research, and contact
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Managed multiple tasks and met time-sensitive deadlines.
Helped office staff prepare reports and presentations for internal or client-related use.
Organized, maintained and updated information in computer databases.
Managed both client database and newsletter subscriber database
Created manuals for internal processes and procedures
Receptionist
Rhodes College Residence Life Office
2016.08 - 2019.05
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Maintained confidentiality of information regarding students and school.
Sorted, received, and distributed mail correspondence between departments and personnel.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Intern
Community Food Lab
2017.05 - 2017.08
Prepared project presentations and reports to assist staff.
Mapped soil data, crop output and other relevant project data
Co-authored official paper for “Project 40,’ vision for regional food Planning in NC”
Intern
Preservation North
2017.04 - 2017.08
Conducted historical, archival, and genealogical and wrote research reports regarding historic properties
Managed event logistics and operations.
Managed transition of files to hard copy files to soft copy files.
Interacted with customers by phone, email, or in-person to provide information.
Education
B.A - Environmental Studies and Urban Studies
Rhodes College
2020
Skills
Administrative Tasks
Database Management
Research
Customer Service
Microsoft Suite
Lexis Nexis
Raiser’s Edge/Blackbaud NXT
ArcGIS
Cisco WebEx
Social Media
Timeline
Server
Wye Hill Kitchen & Brew Pub
2022.08 - 2023.11
Server & Host
Nectar Farm Kitchen
2021.06 - 2021.10
Advancement Services Student Associate
Rhodes College Development Office
2019.08 - 2020.05
Administrative Manager
Nonprofit Solutions Group
2019.05 - 2019.08
Intern
Community Food Lab
2017.05 - 2017.08
Intern
Preservation North
2017.04 - 2017.08
Receptionist
Rhodes College Residence Life Office
2016.08 - 2019.05
B.A - Environmental Studies and Urban Studies
Rhodes College
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