Lindsay Eye
Starbucks
Post Falls,ID
1
Certification
5
years of professional experience
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Work History
Shift Lead
1 Year 11 Months- Directed and assigned tasked to baristas to maintain smooth operation of the floor
- Fixed any complaints or answered questions from customers with quick satisfaction
- Counted cash drawers, handled money, and checked inventory
- Learned multiple new drinks on a regular basis and coached baristas to standard
- Maintained speedy drive times and lobby times while also maintaining customer interaction and satisfaction
- Helped trained new staff and guide team members during the workday
- Taught customers about product and the process behind them. Including drinks and coffee beans
- Provided friendly and efficient service for customers while maintaining the floor and baristas’ needs. Filling in gaps and providing support when needed
Waitress
11 Months- Performed excellent customer service while addressing and taking care of multiple needs at once
- Contributed to the team effort by completing side work and other tasks as needed
- Handled 6+ tables at a time while performing a high dining experience for customers
- Used a POS system to input orders and process cash, debit, credit, and gift card payments
- Served customers food and beverages in a positive and friendly manner
Assistant Manager/ Barista
2 Years 1 Month- Helped manage the shop while maintaining productivity and excellent customer service
- Made multiple coffees and other specialty drinks at the same time in a prompt manner.
- Took inventory and gathered supplies for the shop even while off shift
- Ran the shop while manager was away as well as ran the shop by myself without any help during off seasons
- Trained multiple new employees at once
- Managed finances and spare change
- Closed and opened the drawer
- Fixed with any problems co workers may have while manager was away
Hostess
3 Months- Answered all telephone calls in a timely manner as well as answered any questions the customer might have
- Coordinated seating and organized reservations
- Greeted customers in a professional and friendly manner
- Coordinated multiple to go orders at the same time
- Accommodated and managed private parties
- Upheld a high standard of customer service
- Monitored training of new employees
Education
High school diploma
Skills
Customer service focus
Employee training
Guest service
Team motivation
Conflict resolution
Staff supervision
Performance improvement
Staff motivation
Operations monitoring
Coaching and mentoring
Shift leadership
Cash handling
Team leadership
Certification
Food Handler, May 2026 to May 2028, Food handlers certificate
Timeline
Shift Lead
Starbucks
08.2024 - 07.2026Read More
Waitress
Hydra Steakhouse
07.2023 - 06.2024Read More
Assistant Manager/ Barista
Panhandle Cone and Coffee
05.2021 - 06.2023Read More
Hostess
Sweet Lou's Restaurant and Bar
02.2021 - 05.2021Read More
Sandpoint High School
High school diploma
Read More